The IVR Voice

Your Callers Are Hanging Up. Find Out Why.

I record IVR prompts for a vast variety of industries. One day, it’s the phone tree for a sandwich shop in Saudi Arabia, the next: a mortuary in New Jersey. Regardless of what type of business it is, and aside from the various “styles” of read that is requested, clients all want the same thing:

a pleasant experience for their callers.

A phone system that’s easy to use, a breeze to navigate through, and doesn’t work at odds with the customer’s goal: to interact with the company and to get to a solution to their problem.

Sounds really common-sense when you see it written out before you, doesn’t it? (Read More…)