Independence Day for Elastix 4: Introducing Issabel 4

There was more than a little disappointment when PaloSanto Solutions closed up their Elastix® shop last year. The good news was that 3CX stepped in with a terrific free offer on their commercial PBX for Elastix users. And, of course, Sangoma® quickly learned Spanish to tout their closed source crippleware, the FreePBX® Distro. But today’s a new day, and there’s another great surprise as the discontinued Elastix 4 open source product is reincarnated as Issabel 4. Featuring a respin of CentOS 7 plus Asterisk® 11 and FreePBX GPL components (only), Issabel is the first new open source project in the Asterisk community in many, many years. And what a terrific GPL platform it is. (Read More…)

Three Easy, Attention-Getting Phone Number Features You Can’t Afford Not to Offer

Ever gotten a phone call from someone with a “number not provided” number? Did you answer it? We didn’t think so! Your customers expect that added value, and lucky for you it’s easy to add and get it done before you leave for vacation. Here’s our quick list of Caller ID services you can offer (and we can help!) that will improve your customers’ experience without any added headache or work for you. (Read More…)

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can’t keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who’s answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits. (Read More…)

VoIP Addict’s Guide: Your VoIP Questions Answered!

As consumers, users, hobbyists, and VoIP professionals, you have a lot of questions, and we’d love to answer them all. But, we can’t answer them all. At least not all at once. So to get started, the marketing department sent me a list of regularly searched questions that have to do with VoIP that I can answer. (Read More…)

Zoiper for Android (v 1.51)

The following review was conducted in June 2017.

Zoiper for Android is a VoIP softphone for Android devices, including phones and tablets. Zoiper supports IAX and SIP. It’s primed for remote working, and is capable of fully replacing a desk phone. There are two versions of the softphone, a free version and a premium version. The premium (gold) version includes wideband codecs, conferencing, encryption (ZRTP), and call transfer at $8.49. We’ll make a distinction between the free and premium version throughout the article.

Can Zoiper for Android truly replace a desk phone? And how does it live up to other softphones such as Bria and Grandstream Wave? We performed a comprehensive review to find out. (Read More…)

How To Defeat Call Center Fraud Once and For All

Call center fraud is a widespread problem you probably haven’t even heard of. Chances are, agents working in contact centers probably aren’t even aware of a fraud call when it comes in. However, in 2016 alone, 1 in every 937 calls to a contact center were fraudulent in some way. Thanks to the 2017 Call Center Fraud Report by Pindrop, businesses can now understand the depth of the issue at hand — and as it turns out, it’s a pretty dramatic issue. (Read More…)