Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls with customers and clients.
VoIP tests, ping tests, and traceroutes are free tools that can pinpoint what’s wrong with your business phone connection when problems like this occur. These tools won’t fix the problem, but they can give you insight into the location and scope of the issues you’re experiencing.
Here’s how each of these tools can be used for VoIP troubleshooting when you’re experiencing connectivity issues. (Read More…)