Ever gotten a phone call from someone with a “number not provided” number? Did you answer it? We didn’t think so! Your customers expect that added value, and lucky for you it’s easy to add and get it done before you leave for vacation. Here’s our quick list of Caller ID services you can offer (and we can help!) that will improve your customers’ experience without any added headache or work for you. (Read More…)
Poor caller ID displays can translate into lost contacts, deals, and revenue. For sales and support departments, caller ID best practices are more like occupational requirements than light suggestions. The caller ID information that sales or support professionals choose to use affect their credibility, trustworthiness, and helpfulness in the minds of the prospects and customers they’re calling. (Read More…)
With all the scammers, spammers, and malicious callers out there, people are more hesitant than ever to pick up calls they don’t recognize. Your business caller ID name may seem like a minor detail, but sometimes that tiny string of letters can determine whether or not a customer will answer your calls. That’s why it’s important to pick a caller ID display that will make you look presentable, professional, and legitimate.
Here are a few best practices for setting your business caller ID. (Read More…)