Business Phone System

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone. (Read More…)

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can’t keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who’s answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits. (Read More…)

PBX Phone System Training Tips & Best Practices

Training your co-workers to use a new business phone system isn’t exactly a fun task. At one extreme, there’s the option of handing them an exhaustive manual and going through all the features one by one. At the other extreme, there’s the prospect of simply cutting them loose without instructions … Read More ›

Why VoIP Makes Sense for Small Businesses

In recent years one of the biggest impacts that technology has had on the way businesses operate is increasing as well as improving communication channels. The way many of us now interact, liaise and network while at work has been transformed by a range of technology, some of which builds on traditional structures and other … Read More ›

RingCentral Glip in a Patient-Centered Clinic

As outpatient clinics play a bigger role in reorganizing healthcare around the needs of the patient, RingCentral Glip can help make care teams more efficient and effective. Outpatient clinics are important because they fill the gap between the hospital and the traditional medical practice. Outpatient surgery centers allow many common procedures to be performed on … Read More ›