Kevin Bartley

Yealink T58V

The following review was conducted in July 2017.

The SIP-T58V is the newest high-end media phone from Yealink. The phone boasts the best video communication and screen we have yet seen for a desk phone. The T58V comes with a 7-inch 1024 x 600 touch screen and support for up to 16 VoIP accounts. The phone also has built-in Bluetooth 4.0+ for headsets and mobile devices. This device is ready, right out of the box, for serious business-grade voice and video calls.

But how does the Yealink T58V fare in an actual business setting? We conducted a comprehensive review to find out. (Read More…)

OnSIP Tip: Manage and Screen Calls with Multiple SIP Aliases

Screening calls for context allows agents and employees to answer callers with the proper greeting and response. Looking at the incoming caller ID and using CRM integrations can help with this, but there are other ways to further refine the calling experience. One option involves creating separate lines for employees on multiple teams, such as sales, support, or product, so that they can effectively screen calls before picking up the phone. (Read More…)

5 Signs Your Office Phone System Can't Keep Up

Nobody wants an office phone system that can’t keep up. The signs start with minor irritations, but eventually graduate to issues that affect business operations. Phones ringing off the hook, confusion as to who’s answering which call, customer complaints about call quality issues, full voicemail boxes, and other frustrating problems can all indicate that your phone system has reached its limits. (Read More…)

Zoiper for Android (v 1.51)

The following review was conducted in June 2017.

Zoiper for Android is a VoIP softphone for Android devices, including phones and tablets. Zoiper supports IAX and SIP. It’s primed for remote working, and is capable of fully replacing a desk phone. There are two versions of the softphone, a free version and a premium version. The premium (gold) version includes wideband codecs, conferencing, encryption (ZRTP), and call transfer at $8.49. We’ll make a distinction between the free and premium version throughout the article.

Can Zoiper for Android truly replace a desk phone? And how does it live up to other softphones such as Bria and Grandstream Wave? We performed a comprehensive review to find out. (Read More…)

Professional Outbound Caller ID Tips for Sales & Service Teams

Poor caller ID displays can translate into lost contacts, deals, and revenue. For sales and support departments, caller ID best practices are more like occupational requirements than light suggestions. The caller ID information that sales or support professionals choose to use affect their credibility, trustworthiness, and helpfulness in the minds of the prospects and customers they’re calling. (Read More…)