How To Defeat Call Center Fraud Once and For All

Call center fraud is a widespread problem you probably haven’t even heard of. Chances are, agents working in contact centers probably aren’t even aware of a fraud call when it comes in. However, in 2016 alone, 1 in every 937 calls to a contact center were fraudulent in some way. Thanks to the 2017 Call Center Fraud Report by Pindrop, businesses can now understand the depth of the issue at hand — and as it turns out, it’s a pretty dramatic issue. (Read More…)

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