IVR Basis: What Is an IVR System? How Does It Work?

If you’re growing your business and heard from someone that an IVR system can help, you might be wondering “What is an IVR system?” So here’s a quick overview of how IVR systems work and how they can benefit your business.

An interactive voice response (IVR) system is an automated communication technology. This system gives customers a way to interact with businesses over the telephone without the need for human assistance. Clients connect to an automated computer system by phone, which can direct their call through a series of scripted prompts. This allows them to make transactions, exchange information, or reach a live representative.

IVR systems are a staple of modern life. They assist you with your banking and paying bills over the phone an help you track your Amazon packages. Most companies in the world have made productive uses of IVR systems. Here are some ways that you might apply them to your business. … Read More ›

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