This week we’re dusting off an oldie but goodie, The Stealth AutoAttendant. If you missed our original column 8 years ago, here’s a quick refresher. When a call comes into your PBX, a generic greeting is played: “Thanks for calling. Please hold a moment while we locate someone to take your call.” Then the call is transferred to an extension or ring group. Stealth comes into play because this is really an AutoAttendant and, while the greeting is played, a caller can press a preassigned key to transfer the call to some other destination. While it’s obviously not a secure method for providing additional phone features to certain callers, it’s nevertheless helpful in opening up additional PBX functionality without making callers feel like they’re dealing with yet another IVR when they call your home or office. Using the 12-button keypad and clever design, features such as conferencing and DISA can be offered while still providing security through added prompts for passwords or PINs. (Read More…)
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